You can update your details online if you currently get Healthy Start payments and either:
- Universal Credit
- Child Tax Credit
It’s important to keep your details up to date so we can make sure you’re being paid correctly.
If you do not get Universal Credit or Child Tax Credit
You cannot update your details online.
You need to contact us to tell us about any changes in your circumstances if you currently get Healthy Start payments and get:
- Income-based Jobseeker’s Allowance
- Income Support
- Pension Credit with the child addition
Tell us about a new pregnancy or child
You can update your claim online if you’re currently getting Healthy Start payments and you need to add a new:
- pregnancy
- baby or child – you may have recently given birth, or become responsible for an older child under 4
Universal Credit claimants
If you’re adding a new child under 4 to your Healthy Start claim, you need to tell Universal Credit about your new child (opens in a new tab) before we can start making payments.
If you need to make another change
You should contact us if there’s any other changes in circumstances that might affect your Healthy Start claim. For example, if you need to:
- change your name or address
- change the name of any children on your claim
- stop your payments for a pregnancy or a child
Online: use our online form
Telephone: 0300 330 7010
Phone lines are open 8am to 6pm, Monday to Friday (except public holidays).
If your card has been lost, damaged or stolen
Call 0300 330 2090 if your card has been lost, damaged or stolen. When you call, you’ll need your:
- date of birth
- 10 digit client ID – you can find this on any letters, emails or text messages we’ve sent you
This is an automated phone line that’s available 24 hours a day, 7 days a week.
If you’re Deaf or have a hearing loss
Our automated phone line is not accessible if you’re Deaf or have a hearing loss or tinnitus.
You can call us on 0300 330 7010 and use the:
This phone line is open Monday to Friday, 8am to 6pm (except public holidays).