Contact us

Call 0300 330 2090 to:

  • activate your card
  • get your PIN
  • hear your balance
  • report your card as lost, damaged or stolen

Phone lines are open 24 hours a day, 7 days a week.

Email or call 0300 330 7010 to:

  • turn off contactless payments on your card
  • ask a question about Healthy Start
  • request an interpreter
  • tell us about a change in your circumstances
  • tell us if you think a mistake has been made – for example, if you think you should be eligible but you cannot apply online

Phone lines are open 8am to 6pm Monday to Friday (except public holidays).

Find out about call charges (opens in a new tab)

You can also contact us by post at:

Healthy Start
Bridge House
152 Pilgrim Street
Newcastle upon Tyne

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