We’re available Monday to Friday, 8am to 6pm (except public holidays).
Our self-service phone line, where you can manage your card and balance, is available 24 hours a day, 7 days a week.
Online (all customer enquiries): use our online form
Self-service phone (manage your card and balance): 0118 338 5810
You can call this number to:
- activate your card
- report your card as lost, damaged or stolen
- get your PIN
- hear your balance
Phone: 0300 330 7010
You can use this number for all customer enquiries, as well as to request an interpreter.
Relay text phone: 18001 0300 330 7010
Find out about call charges (opens in a new tab)
If you’re Deaf or have a hearing loss
Our self-service phone line is not accessible if you’re Deaf or have a hearing loss or tinnitus.
You can call us using the Relay text phone service on 18001 0300 330 7010 or use the Relay app (opens in a new tab).
This phone line is open Monday to Friday, 8am to 6pm (except public holidays).
You can also contact us by post:
NHS Healthy Start
Bridge House
152 Pilgrim Street
Newcastle upon Tyne
NE1 6SN
Follow us on social media
Facebook: NHSHealthyStart (opens in a new tab)
X (formerly known as Twitter): @NHSHealthyStart (opens in a new tab)
You can use Facebook or X to keep up to date with the latest news from Healthy Start, or to send us a direct message.