We’re available Monday to Friday, 8am to 6pm (except public holidays).
Our self-service phone line, where you can manage your card and balance, is available 24 hours a day, 7 days a week.
Online (all customer enquiries): use our online form
Self-service phone (manage your card and balance): 0118 338 5810
You can call this number to:
- activate your card
- report your card as lost, damaged or stolen
- get your PIN
- hear your balance
Phone: 0300 330 7010
You can use this number for all customer enquiries, as well as to request an interpreter.
Relay text phone: 18001 0300 330 7010
Find out about call charges (opens in a new tab)
If you’re Deaf or have a hearing loss
Our self-service phone line is not accessible if you’re Deaf or have a hearing loss or tinnitus.
You can call us using the Relay text phone service on 18001 0300 330 7010 or use the Relay app (opens in a new tab).
This phone line is open Monday to Friday, 8am to 6pm (except public holidays).
You can also contact us by post:
NHS Healthy Start
Bridge House
152 Pilgrim Street
Newcastle upon Tyne
NE1 6SN
Follow us on social media
You can use our social media channels to keep up to date with the latest news from Healthy Start, or to send us a direct message. You can find us on: